Desktop Support Specialist
1 day ago
At Panzer Solutions LLC, we are seeking a highly skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our desktop computing equipment and software.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues with desktop computing equipment and software
- Work with Service Desk and Infrastructure Teams to determine and resolve problems
- Collaborate with vendor support contacts to resolve technical issues
- Perform upgrades, installation, configuration, and ongoing usability of desktop computers and software
- Provide high-level technical support to all users
- Maintain accurate information and data regarding end-user issues
- Participate in inventory tracking of computer hardware
- Perform moves, adds, and changes (MAC) requests
- Provide support for end-user mobile devices and video conferencing
Requirements:
- High-level knowledge and understanding of Microsoft Networks, including Active Directory, DNS, and DHCP
- Strong understanding of Microsoft Office suite and the OSI model
- Experience with Zoom conferencing and BOX
- Experience with Okta SSO
- Undergraduate degree in Information Technology, Business, or related field
- Minimum 2 years of IT support experience and 2 years of experience supporting a Microsoft environment
Preferred Qualifications:
- Strong understanding of computer hardware and software
- Experience with technical documentation and workflow improvement
About Panzer Solutions LLC:
We are a dynamic and innovative company that values technical expertise and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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