Desktop Support Specialist

1 day ago


Oakland, California, United States Panzer Solutions LLC Full time
Job Title: Desktop Support

At Panzer Solutions LLC, we are seeking a highly skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our desktop computing equipment and software.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with desktop computing equipment and software
  • Work with Service Desk and Infrastructure Teams to determine and resolve problems
  • Collaborate with vendor support contacts to resolve technical issues
  • Perform upgrades, installation, configuration, and ongoing usability of desktop computers and software
  • Provide high-level technical support to all users
  • Maintain accurate information and data regarding end-user issues
  • Participate in inventory tracking of computer hardware
  • Perform moves, adds, and changes (MAC) requests
  • Provide support for end-user mobile devices and video conferencing

Requirements:

  • High-level knowledge and understanding of Microsoft Networks, including Active Directory, DNS, and DHCP
  • Strong understanding of Microsoft Office suite and the OSI model
  • Experience with Zoom conferencing and BOX
  • Experience with Okta SSO
  • Undergraduate degree in Information Technology, Business, or related field
  • Minimum 2 years of IT support experience and 2 years of experience supporting a Microsoft environment

Preferred Qualifications:

  • Strong understanding of computer hardware and software
  • Experience with technical documentation and workflow improvement

About Panzer Solutions LLC:

We are a dynamic and innovative company that values technical expertise and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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