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IT Support Specialist

2 months ago

Oakland, California, United States Handlpartners Full time
Job Title: IT Support Specialist

Job Summary:
H&L Partners is seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities:

  • Maintain and troubleshoot IT systems, including hardware, software, and network issues
  • Provide technical support and assistance to staff, including setting up workstations and configuring software
  • Protect critical information, systems, and assets
  • Communicate project status and activities to the Director of IT & Facilities
  • Operate the help desk, troubleshoot, identify the root cause, and provide technical support
  • Configure, image, and deploy desktop and laptop computers
  • Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, analog phones and VOIP systems, teleconferencing, video editing systems, security updates; support Internet, intranet, LANs, WANs, and network segments
  • Ensure users have been properly oriented on systems and software
  • Perform routine/scheduled audits of the systems, including all backups
  • Monitor cloud-based server using preexisting management tools and respond to IT issues as they arise; help build, test, and maintain new servers as needed
  • Help maintain database of computer equipment configurations, service, and warranties
  • Build solutions, test and implement new software and hardware

Requirements:

  • Proven work experience in IT
  • Highly proficient in macOS and Windows OS environments
  • Hands-on experience with Okta SSO and Jamf
  • Three years of proven work experience in User Support/Help Desk and IT
  • Familiar with privacy protocols, HIPAA, GDPR, CCPA, etc.
  • Common application scripting languages a plus
  • Excellent communication skills
  • Bachelors degree in technology or computer science

About Us:

H&L Partners is a full-service, integrated agency made up of diverse, collaborative, and multitalented individuals with experience in all areas of marketing communications. We are based in Oakland, with offices in St. Louis, Phoenix, Chicago, Charlotte, Atlanta, and Miami.