Audiology Training Specialist

4 weeks ago


Pittsburgh, Pennsylvania, United States GN Group Full time

The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines.

This position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers.

The position also includes providing audiology, technical and product training to ReSound employees.

Key Responsibilities:

  • Deliver high quality and consistent customer training
  • Needs analysis and provide appropriate training solutions for accounts
  • Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing "in clinic" product training sessions
  • Provide consultative resources which will help develop the business growth
  • Schedule travel independently and within corporate guidelines that maximizes effectiveness and cost efficiencies while maintaining a full schedule.
  • Maintain appropriate administrative records. Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure a quality customer experience
  • Contribute to the enrichment and/or development of training content
  • Follow the HR policy including all company and department policies and procedures.
  • Meet all performance and behavior expectations outlined in the company performance appraisal, P2E/IDP, and those communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time-frames and with a high degree of quality and professionalism.

Requirements:

  • Safeguard sensitive and confidential Company information.
  • Excellent computer skills and proficiency using PowerPoint, Word, Outlook, SFDC (CRM) and Excel
  • AuD or PhD in Audiology. Master's Degree in Audiology considered.
  • Current state license in Audiology

Travel:

  • Extensive travel by air, auto and train


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