Training & Knowledge Programs Specialist

4 weeks ago

Pittsburgh, Pennsylvania, United States Blink Health Full time
Training & Knowledge Programs Specialist

Blink Health is a rapidly growing healthcare technology company that develops innovative products to make prescriptions accessible and affordable to everyone. Our primary products, BlinkRx and Quick Save, address traditional roadblocks in the prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

As a Training & Knowledge Programs Specialist, you will deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development, both in-person and virtually. You will ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients. You will also maintain training records and prepare reports on training activities and outcomes.

Key Responsibilities:
• Deliver comprehensive instructor-led training programs
• Ensure all Pharmacy Operations teams are trained and have the resources to excel
• Maintain training records and prepare reports on training activities and outcomes
• Ensure curriculum is properly aligned and assigned in the learning management system (LMS)
• Conduct quality assurance checks on content
• Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
• Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
• Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
• Remain knowledgeable about our product offerings to ensure you are a constant resource
• Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery

Requirements:
• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
• Minimum 3 years of experience in a contact center environment as a service agent is a plus
• Proactive work ethic, constantly pushing themselves to learn
• Strong delivery skills
• Comfortable multitasking
• Comfortable working in ambiguous, fast-paced environments
• Ability to build low-complexity training activities, develop protocols, and edit content
• Interest in Learning & Development
• Technical aptitude and ability to learn complex new tools
• Strong feedback and coaching skills, strongly preferred
• Knowledge of the healthcare or pharmaceutical industry is a plus
• Located in Pittsburgh or willing to relocate as this is a fully Onsite role in Robinson Township (Pittsburgh)

Why Work with Us:

Blink Health is a company that deeply impacts its customers and provides services across a massive population. We have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest-growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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