Branch Operations Associate Manager

7 days ago

Spokane, Washington, United States Quality Talent Group Full time
About this role:

We are seeking a highly skilled Branch Operations Associate Manager to join our National Branch Network team. As a key member of our Consumer, Small & Business Banking division, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Key responsibilities:
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Preferred qualifications:
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
Job expectations:
  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
  • This position is not eligible for Visa sponsorship
Benefits:

We offer a comprehensive set of benefits to our employees, including:

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
We value diversity:

We believe in diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

  • Branch Operations Associate Manager

    2 weeks ago

    Spokane, Washington, United States Quality Talent Group Full time

    Job Title: Branch Operations Associate ManagerWe are seeking a highly skilled Branch Operations Associate Manager to join our team at Quality Talent Group. As a key member of our Consumer, Small & Business Banking division, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and...

  • Branch Operations Associate Manager

    1 week ago

    Spokane, Washington, United States Quality Talent Group Full time

    Job Title: Branch Operations Associate ManagerWe are seeking a highly skilled and experienced Branch Operations Associate Manager to join our team at Quality Talent Group. As a key member of our operations team, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and...

  • Branch Operations Associate Manager

    3 weeks ago

    Spokane, Washington, United States Quality Talent Group Full time

    About This RoleWe are seeking a highly skilled Branch Operations Associate Manager to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague...

  • Branch Operations Associate Manager

    2 weeks ago

    Spokane, Washington, United States Quality Talent Group Full time

    About the RoleWe are seeking a highly skilled Branch Operations Associate Manager to join our team. As a key member of our Consumer, Small & Business Banking division, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.Key ResponsibilitiesLead and...

  • Branch Operations Associate Manager

    2 weeks ago

    Spokane, Washington, United States Quality Talent Group Full time

    About This RoleWe are seeking a highly skilled Branch Operations Associate Manager to join our team. As a key member of our National Branch Network, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.Key ResponsibilitiesLead and supervise risk and...

  • Branch Manager

    2 days ago

    Spokane, Washington, United States American Pacific Mortgage Full time

    Job Title: Originating Branch ManagerJob Summary:The Originating Branch Manager is a key leadership role responsible for overseeing all branch operations, including recruiting, hiring, training, and managing a team of mortgage professionals. This role involves driving sales, ensuring compliance with company policies and regulatory guidelines, and building...

  • Branch Manager

    1 week ago

    Spokane, Washington, United States American Pacific Mortgage Full time

    Job Title: Originating Branch Manager Job Summary: We are seeking an experienced and results-driven Originating Branch Manager to lead our mortgage branch in Spokane, WA. As a key member of our team, you will be responsible for overseeing all branch operations, including recruiting, hiring, training, and managing a team of mortgage professionals. Your...

  • Branch Manager Trainee

    2 days ago

    Spokane, Washington, United States Daikin Full time

    Job SummaryThe Branch Manager Trainee will play a crucial role in learning all aspects of branch operations and branch management. This position involves taking direction from multiple sources to gain a comprehensive understanding of the branch's functions and responsibilities.Key ResponsibilitiesAssist in building sales and maintaining house accounts...

  • Branch Manager II Position

    6 days ago

    Spokane, Washington, United States Global Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Branch Manager II to join our team at Global Credit Union. As a key member of our leadership team, you will be responsible for overseeing branch operations, driving employee engagement, and achieving business and financial objectives.Key ResponsibilitiesBranch Operations Management: Oversee the...

  • Branch Coordinator

    3 days ago

    Spokane, Washington, United States Northwest Pump Full time

    Job Title: Branch CoordinatorNorthwest Pump is seeking a highly skilled and motivated Branch Coordinator to join our team in Spokane, WA. As a Branch Coordinator, you will play a critical role in supporting our warehouse and sales operations, ensuring seamless customer service, and contributing to the growth and success of our company.Key...

  • Service Operations Manager

    3 weeks ago

    Spokane, Washington, United States Modern Machinery Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Operations Manager to join our team at Modern Machinery. As a key member of our service department, you will be responsible for overseeing the day-to-day operations of our Shop and Field Service Technicians, ensuring that our customers receive exceptional service and support.Key...

  • Field Operations Manager

    7 days ago

    Spokane, Washington, United States ABSCO Solutions Full time

    Job Title: Field Operations ManagerAbsco Solutions is a leading provider of facility vulnerability expertise in fire life-safety, security integration, and multi-site campus environments. We work with a diverse range of clients, including Federal Agencies, Universities, Hospitals, K-12, Distribution, Retail, State and Local Municipalities, and other marque...

  • Merchandise Operations Manager

    2 weeks ago

    Spokane, Washington, United States Path of Hope Rescue Full time

    Merchandise Operations ManagerAt Path of Hope Rescue, we are seeking a highly skilled Merchandise Operations Manager to lead our e-commerce team in creating a seamless shopping experience for our supporters. As a key member of our marketing branch, you will be responsible for overseeing the design, ordering, and fulfillment of merchandise that aligns with...

  • Senior Operations Manager

    1 week ago

    Spokane, Washington, United States ABM Industries Full time

    Job Title: Senior Operations ManagerABM Industries is seeking a highly skilled Senior Operations Manager to oversee the delivery of contracted services across multiple sites within a geographic region. The ideal candidate will possess a strong customer-focused mindset, excellent organizational skills, and the ability to drive operational excellence.Key...

  • Engineering Associate

    6 days ago

    Spokane, Washington, United States American Rental Association Full time

    About the RoleWe are seeking a highly organized and detail-oriented Engineering Associate to join our team at United Rentals. As an Engineering Associate, you will provide support to the Engineering Department, implementing engineering policies and procedures, organizing and coordinating engineering workflow, and assisting engineering staff with the...

  • Client Service Manager

    6 days ago

    Spokane, Washington, United States Core Ventures LLC Full time

    Job Title: Client Service ManagerWe are seeking a highly skilled Client Service Manager to join our team at Merit. As a Client Service Manager, you will be responsible for ensuring excellence in customer service and maintaining the highest level of confidentiality and discretion in all business matters.Key Responsibilities:Develop and maintain solid...

  • Donor Management Associate

    4 weeks ago

    Spokane, Washington, United States CooperCompanies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Donor Program Coordinator to join our team at CooperCompanies. As a key member of our Donor Program team, you will be responsible for coordinating and managing the entire sperm donor qualification process, from initial application to final approval.Key ResponsibilitiesScreen and qualify...

  • Freight Relationship Manager

    4 weeks ago

    Spokane, Washington, United States Circle Logistics Full time

    Job DescriptionAbout Circle LogisticsCircle Logistics is a leading third-party logistics (3PL) company, specializing in providing customized transportation solutions to a diverse range of industries. We pride ourselves on delivering exceptional customer service, leveraging our expansive carrier network, and continuously innovating to meet the ever-changing...

  • Restaurant Operations Manager

    3 weeks ago

    Spokane, Washington, United States Panda Restaurant Group Full time

    About the RoleWe are seeking a highly skilled and motivated individual to fill the position of Restaurant Operations Manager at Panda Restaurant Group. As a key member of our team, you will be responsible for the overall success of our restaurant operations, including managing and directing associates to achieve financial goals and delivering exceptional...

  • Warehouse Operations Specialist

    4 weeks ago

    Spokane, Washington, United States Puget Sound Pipe & Supply CO Full time

    Job Summary:Puget Sound Pipe & Supply CO is seeking a highly skilled Warehouse Operations Specialist to join our team at our Spokane, WA Branch location. As a key member of our warehouse team, you will be responsible for ensuring the safe and accurate receipt, storage, and shipment of materials and products.Key Responsibilities:Receive and inspect incoming...