Senior Operations Manager

1 week ago

Spokane, Washington, United States ABM Industries Full time
Job Title: Senior Operations Manager

ABM Industries is seeking a highly skilled Senior Operations Manager to oversee the delivery of contracted services across multiple sites within a geographic region. The ideal candidate will possess a strong customer-focused mindset, excellent organizational skills, and the ability to drive operational excellence.

Key Responsibilities:
  • Provide oversight of all contracted services across multiple sites within a geographic region.
  • Build strong client partnerships and drive operational excellence to ensure sites within the region meet or exceed client expectations.
  • Partner and consult with the branch operations team, national team, and client to drive win-win solutions.
  • Support, direct, and coach site managers at each location.
  • Review financials and spreadsheets, prepare Profit and Loss Statements, and ensure all contractual obligations are fulfilled.
  • Develop site-specific performance standards and ensure portfolio-wide standards are met.
  • Conduct formal quality checks and site quality inspections according to plan.
  • Drive and promote a strong safety culture, reinforcing ABM and client safety programs.
  • Proactively participate in the ABM Safe Work Observation Program.
  • Work closely with employees to develop their skills and identify those interested in furthering their career.
Requirements:
  • 5+ years of management experience.
  • 5+ years in facility services or building management (multi-site locations preferred).
  • Experience in co-working, commercial buildings, or hotel facility environments a plus.
  • Previous custodial experience desired.
  • Able to travel by car weekly to sites within the region.
  • Extended travel outside of the region (10%).
  • Excellent organizational skills and attention to detail.
  • Proficient in Microsoft Office.
  • Working knowledge of OSHA safety standards and regulations.
  • Valid State-issued driver's license.

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