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Donor Management Associate
2 months ago
We are seeking a highly organized and detail-oriented Donor Program Coordinator to join our team at CooperCompanies. As a key member of our Donor Program team, you will be responsible for coordinating and managing the entire sperm donor qualification process, from initial application to final approval.
Key Responsibilities- Screen and qualify potential donor applications according to established guidelines and protocols.
- Coordinate and manage the donor qualification process, including scheduling and conducting new donor orientations, obtaining necessary consents, and compiling donor charts.
- Work closely with the Donor and Marketing Departments to ensure the success of donor recruitment events and activities.
- Manage donor disqualification process and oversee the entering and removing of donors in our Identification System.
- Coordinate active donors in the donor program, including monitoring vial limits, donation frequency, routine blood draws, and physical exams.
- Oversee donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
- Process retired donors and coordinate donor re-entry, including reactivations, and update donor records as needed.
- Oversee donor payroll and provide back-up coverage for donor desk and overall branch operations as necessary.
- Prepare donor activity monthly report and oversee department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
- Ability to speak and write English; communicate effectively and professionally with clients and external contacts.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to analyze data, carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.
- Proficiency in MS Outlook, Word, Excel, and PowerPoint as well as HRIS (ADP Workforce Now or HRB) and web-based HR Systems.
- Excellent project management and customer service skills.
- High level of interpersonal skills to interact with peers and management.
- Strong attention to detail in composing, typing, and proofing materials.
- Excellent organizational skills.
- Ability to handle multiple tasks simultaneously.
- Proactive nature/ability to take initiative.
- Ability to maintain confidentiality.
- Three to five years related experience and/or training.
- Bachelor's degree, preferably in Science.
As an employee of CooperCompanies, you'll receive an outstanding total compensation plan, including a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick, and holidays, and multiple other perks and benefits.