Customer Service Director

4 days ago


Toms River, New Jersey, United States Dealer Retention Services Full time
Job Description: Customer Service Director

In this critical role, you will lead a team of customer service professionals to deliver exceptional service experiences that drive customer loyalty and retention. As a seasoned leader, you will set clear goals and expectations, provide coaching and feedback, and work collaboratively with other departments to ensure seamless service delivery.

Your expertise will be invaluable in developing and implementing customer service strategies that align with our business objectives. You will also analyze customer feedback and sentiment to identify areas for improvement and implement changes that drive positive outcomes.

Key qualifications include:
  • Proven experience in customer service leadership, preferably in a call center or customer-facing environment.
  • Strong leadership skills, with ability to motivate and inspire teams to achieve high-performance standards.
  • Excellent written and verbal communication skills, with ability to articulate complex information in a clear and concise manner.
  • Analytical skills, with ability to collect and analyze data to inform business decisions.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Salary Range: $70,000 - $90,000 per annum, depending on experience and location. Benefits include health insurance, 401(k), and paid time off.

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