Customer Service Representative
5 days ago
**About Us**
OceanFirst Financial Corp. is a leading provider of financial services, dedicated to delivering exceptional customer experiences.
**Job Summary**
We are seeking an experienced Customer Care Center Associate to join our team in Toms River. As a key member of our Customer Care Center, you will be responsible for providing top-notch customer service and support to our clients through various communication channels.
**Key Responsibilities**
* Respond to customer inquiries via phone, email, and chat, ensuring timely and professional resolution of issues* Maintain accurate records of customer interactions using the Salesforce CRM platform* Utilize video technology to assist customers with face-to-face conversations when necessary* Develop a thorough understanding of OceanFirst's products and services, presenting alternatives to customers as needed* Effectively handle customer complaints and issues, making informed decisions based on Bank policy and procedures* Assist with department tasks, including mobile deposit queue review, ITM platform operation, survey responses, social media monitoring, research requests, and more* Provide expert support for Online Banking customers, explaining features and functionality, troubleshooting, and password resets* Debit card decline support, unblocking cards for travelers, and assisting with lost or stolen debit cards* Stay up-to-date on Bank security standards and report incidents as needed* Perform approved account maintenance in accordance with policy and procedure* Participate in conversion-related projects and special initiatives as required
**What We Offer**
* Estimated salary: $45,000 - $65,000 per year* Comprehensive benefits package, including on-site fitness facility, hybrid schedule, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more* Grow your career with us, with access to state-of-the-art trainings, both self-paced online and in-person workshop options
**Requirements**
* 2+ years of experience in customer service or a related field* Excellent communication and problem-solving skills* Ability to work effectively in a fast-paced environment* Proficiency in Salesforce CRM and other banking software systems
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