Customer Service Representative
2 weeks ago
**Job Summary**
We are looking for a skilled Customer Service Representative to join our team at Bj's Wholesale Club. The successful candidate will be responsible for providing exceptional customer service, resolving Member concerns, and promoting membership programs.
**Key Responsibilities**
- Promote the benefits of Bj's membership programs to potential new and existing members
- Provide excellent customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
- Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary
**Requirements**
- Prior front line/customer service or previous sales experience preferred
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