Guest Services Representative

2 weeks ago


Los Angeles, California, United States IHG Full time

Position Overview

As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in delivering exceptional service to our guests. You will be the first point of contact, ensuring that every visitor feels welcomed and valued.

Key Responsibilities

  • Provide outstanding customer service by addressing guest inquiries and resolving issues promptly.
  • Manage check-in and check-out processes efficiently, ensuring a seamless experience for all guests.
  • Offer local insights and recommendations to enhance the guest experience.
  • Maintain a warm and inviting atmosphere that reflects the unique character of our hotel.

Qualifications

The ideal candidate will possess:

  • A high school diploma or equivalent; additional education is a plus.
  • At least one year of experience in front desk or guest service roles.
  • Fluency in English; proficiency in additional languages is advantageous.

Physical Requirements

This position requires:

  • Frequent standing and movement in the front office area.
  • The ability to lift and carry items weighing up to 50 pounds.
  • Proficiency in using a keyboard and various property management systems.

Skills and Abilities

Successful candidates will demonstrate:

  • Strong communication skills for effective interaction with guests and team members.
  • Basic math skills for handling transactions.
  • Problem-solving abilities to address guest needs and improve service delivery.

Work Schedule

Flexibility to work nights, weekends, and holidays as required.

What We Offer

We value your contributions and offer a competitive salary along with benefits such as uniform provision, room discounts, and comprehensive training programs. Our commitment to fostering a culture of inclusion ensures that every team member feels respected and valued.

At IHG Hotels & Resorts, we are dedicated to creating a diverse workforce that reflects the communities we serve, promoting an environment where everyone can thrive.



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