**System Services Representative

3 weeks ago


TN United States IBM Full time
About the Role

We are seeking a highly skilled System Services Representative to join our team at IBM. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their hardware and software systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits
  • Diagnose and resolve technical issues with hardware and software systems
  • Collaborate with clients to understand their technical needs and provide tailored solutions
  • Stay up-to-date with the latest technology trends and advancements in the field
  • Work closely with cross-functional teams to ensure seamless delivery of technical support services
Requirements
  • 2+ years of experience in technical support or a related field
  • Strong technical knowledge of hardware and software systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; technical degree or certification a plus
What We Offer

As a System Services Representative at IBM, you will have the opportunity to work with a talented team of technical experts, develop your skills and knowledge, and make a real impact on our clients' success. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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