Freelance IT Support Specialist

2 weeks ago


San Francisco, California, United States NBCUniversal Full time
Job Title: Freelance IT Support Specialist

We are seeking a highly skilled Freelance IT Support Specialist to join our team at NBCUniversal. As a Freelance IT Support Specialist, you will be responsible for providing technical support to our users, including desktop support, software updates, and hardware issues.

Job Responsibilities:
  • Provide technical assistance and guidance to users, including troubleshooting and resolving technical issues.
  • Configure, install, monitor, and maintain client desktop software and hardware.
  • Support mobile workforce and ensure seamless connectivity.
  • Create, monitor, and close tickets in ServiceNow to track user support requests.
  • Onboard new users, configure, and deploy laptops and desktops.
Requirements:
  • Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP, and LAN functionalities.
  • Ability to rapidly learn software systems and demonstrate competence with new technologies and software applications.
  • Engaging personality with patience to work with users for all levels of technology, from interns to C-Suite level.
  • Attention to detail, strong written communication skills.
Preferred Qualifications:
  • Bachelor's degree in computer science, IT, or related field.
  • Advanced problem-solving and analytical skills.
Additional Information:

This is a project position with an estimated duration of up to 12 months. The hourly rate for this position is $35/hr to $45/hr depending on experience.

NBCUniversal is an equal opportunity employer and welcomes applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability.



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