Customer Experience Specialist

14 hours ago


Tyler, Texas, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer has a positive experience buying and selling cars.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments and communicate information to buyers to ensure accurate appraisals.
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
  • Create service appointments and review repair order invoices for retail service work performed.
Requirements
  • Demonstrate exceptional communication skills and ability to build and maintain strong relationships with customers and colleagues.
  • Display confidence in self, the product, and CarMax, and balance the needs of the customer and the business when making decisions.
  • Seek to fully understand and meet customer needs, and create win-win solutions to customer issues.
  • Perform multiple duties in a high-energy, fast-paced working environment, and read, interpret, and transcribe data to maintain accurate records.
About CarMax

CarMax is a leading retailer of used cars, with over 200 locations nationwide. We are committed to delivering an honest, transparent, and high-integrity experience to our customers, and we are seeking talented individuals to join our team.



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