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Service Advisor

1 month ago

Tyler, Texas, United States Classic Toyota Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Classic Toyota. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and promoting a positive dealership experience.

Key Responsibilities
  • Deliver outstanding customer service, greeting guests promptly and courteously
  • Act as a liaison between customers and service technicians, ensuring clear communication and efficient issue resolution
  • Upsell additional services using low-pressure, high-integrity methods
  • Provide accurate repair and maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair, keeping customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep the Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
  • Health
  • Dental
  • Vision
  • 401K Plan
  • Paid Vacations
  • Life Insurance
  • Direct Deposit
  • Parental / Maternity Leave
  • Employee Vehicle Discounts
  • Employee Parts & Services Discounts
  • Rental Car Discounts
About Us

Classic Toyota and Mercedes-Benz of Tyler is committed to finding talented individuals who share our passion for delivering exceptional customer service. We offer a comprehensive benefit package and a dynamic work environment with opportunities for growth and development.