Customer Experience Team Lead

2 days ago


Tyler, Texas, United States Brookshire Grocery Full time
Job Title: FRESH Customer Experience Team Leader

As a key member of our leadership team, the FRESH Customer Experience Team Leader will play a vital role in driving front-end operations and staff to deliver exceptional customer engagement and satisfaction.

Key Responsibilities:

  • Collaborate with upper management to develop and implement strategies that promote high levels of customer satisfaction and engagement.
  • Proactively address customer concerns and issues through effective communication and adherence to Company policies.
  • Lead and motivate front-end staff to provide exceptional customer service and promote a positive shopping experience.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.

Requirements:

  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Experience in customer-facing roles or customer service management.


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