Sales and Customer Experience Specialist

4 weeks ago


Tyler, Texas, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will play a critical role in delivering an exceptional customer experience. You will act as a guide and provide support to customers throughout their journey, ensuring a seamless and transparent process.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with detailed information.
  • Manage vehicle inventory, including checking in and receiving vehicles, completing daily scanning and reconciliation, and performing cosmetic inspections.
  • Perform various administrative duties, including printing reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices to ensure accuracy and completeness.
Requirements and Qualifications
  • Demonstrate exceptional communication and interpersonal skills.
  • Display confidence in self, the product, and CarMax.
  • Ability to build and maintain strong relationships with customers and colleagues.
  • Strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
  • Balance customer needs with business requirements when making decisions.
  • Seek to fully understand and meet customer needs.
  • Create win-win solutions to customer issues.
  • Perform multiple duties in a fast-paced, high-energy environment.
  • Read, interpret, and transcribe data to maintain accurate records.
About CarMax

CarMax is a leader in the used car industry, committed to delivering an honest, transparent, and high-integrity experience to customers. We value our associates and provide opportunities for growth and development. As an equal opportunity employer, we welcome candidates from diverse backgrounds and perspectives.



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