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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Part Time Customer Service Representative II to join our team at First Federal Bank. As a key member of our Banking Center, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and contributing to the growth and success of our organization.
Key Responsibilities- Provide exceptional customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Build and maintain strong relationships with our customers, understanding their financial needs and providing personalized recommendations to meet those needs.
- Process various banking transactions, including deposits, withdrawals, and loan applications, ensuring accuracy and attention to detail.
- Work collaboratively with our team to achieve sales and business development goals, identifying opportunities to grow our customer base and increase revenue.
- Maintain confidentiality and handle sensitive information with discretion, adhering to our bank's policies and procedures.
- High school diploma or equivalent required; 1-3 years of sales or experience in a financial institution preferred.
- Strong customer service and sales skills, with the ability to work with people at all levels.
- Knowledge of deposit and credit banking products, with the ability to communicate complex information in a clear and concise manner.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
- Proficiency with Microsoft Office Suite and experience with various bank-related systems.
As a Part Time Customer Service Representative II at First Federal Bank, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and employee development. We offer competitive compensation and benefits, as well as opportunities for growth and advancement within our organization.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.