Customer Success Manager, Business Growth Specialist
1 day ago
Dialpad is a pioneering company that has developed an AI-powered customer communications platform. This platform serves as the foundation for all Dialpad products, enabling businesses of all sizes and industries to leverage AI and unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities for growth.
Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. To learn more about Dialpad, visit our website.
About the TeamDialpad's Customer Success team plays a crucial role in assisting customers throughout their entire Dialpad journey, from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product to ensure customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.
Your RoleAs a Customer Success Manager, you will be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organization. You will be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.
Key Responsibilities- Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
- Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.
- Minimum 5+ years of experience working at a SaaS company.
- Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
- Experience and comfort interacting with and influencing C-level executives.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
- Ability to work cross-departmentally.
- Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
- Willingness to travel to customer locations and team offsites.
Dialpad offers a range of benefits and perks to support the well-being and growth of our employees. These include flexible time off, great options for medical, dental, and vision plans, a monthly stipend to help cover cell phone and internet bills, reimbursement for gym membership costs, and a variety of wellness events.
Dialpad is committed to providing opportunities for professional development, with reimbursement for expenses related to professional development, up to an annual limit per calendar year.
We have been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
We are passionate about building a values-driven culture that celebrates identity, inclusion, and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
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