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Financial Services Representative
2 months ago
About the Role:
Fidelity TalentSource LLC is seeking a highly motivated and customer-focused individual to join our team as a Financial Customer Associate. In this role, you will play a critical part in delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective support to customers through various channels, including phone, email, and digital platforms.
- Assist customers with a range of inquiries and issues related to their financial accounts and services.
- Work collaboratively with internal teams to resolve customer concerns and provide solutions.
- Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
- Continuously improve customer satisfaction and loyalty by identifying and addressing areas for improvement.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer-facing experience in a financial services or related industry.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A comprehensive training program to help you develop your skills and knowledge.
- A collaborative and dynamic work environment with opportunities for growth and advancement.
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
