Veterinary Front Desk Associate

3 weeks ago


Green Bay, Wisconsin, United States Buddy's Vets Full time

We are seeking a skilled Customer Service Representative to join our team at Buddy's Vets. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Responsibilities:
  • Learn and utilize practice software to efficiently manage patient schedules and maintain smooth operations
  • Manage a high volume of incoming calls and identify customer needs to ensure satisfaction
  • Cultivate lasting relationships and trust through effective communication
  • Generate sales leads and provide accurate and comprehensive information using appropriate methods
  • Achieve personal and team sales targets and call handling quotas
  • Resolve customer complaints promptly and effectively
  • Maintain customer records and documentation
  • Adhere to communication procedures, guidelines, and policies

Requirements:

  • Minimum of a high school diploma or GED
  • Demonstrated willingness to learn and grow
  • Strong interpersonal skills and ability to thrive in a dynamic environment
  • A love for dogs and cats is a must, as we hold them dear as well

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