Veterinary Front Desk Associate
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Buddy's Vets. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our clients and their pets.
Responsibilities:- Learn and utilize practice software to efficiently manage patient schedules and maintain smooth operations
- Manage a high volume of incoming calls and identify customer needs to ensure satisfaction
- Cultivate lasting relationships and trust through effective communication
- Generate sales leads and provide accurate and comprehensive information using appropriate methods
- Achieve personal and team sales targets and call handling quotas
- Resolve customer complaints promptly and effectively
- Maintain customer records and documentation
- Adhere to communication procedures, guidelines, and policies
Requirements:
- Minimum of a high school diploma or GED
- Demonstrated willingness to learn and grow
- Strong interpersonal skills and ability to thrive in a dynamic environment
- A love for dogs and cats is a must, as we hold them dear as well
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