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Client Support Specialist
2 months ago
Client Support Specialist
We are seeking a dedicated Client Support Specialist to enhance and manage our company's information through various databases and computer systems. The ideal candidate should be technologically savvy and enjoy engaging with customers while proactively addressing their concerns. You will play a key role in front office operations.
Key Responsibilities
- Engage with clients through phone and email communications.
- Input customer and account information accurately based on source documents.
- Digitally archive documents and print files as necessary.
- Address inquiries for information and retrieve relevant files.
- Provide informed responses to questions regarding products and services.
- Identify, investigate, and resolve client issues utilizing the computer system.
- Follow up on customer inquiries that require additional attention.
- Generate leads and connect with potential clients.
- Handle sensitive financial and personal information with care.
Qualifications
- Exceptional phone etiquette along with strong verbal, written, and interpersonal communication skills.
- Familiarity with office equipment, including fax machines and scanners.
- Proficient typing speed and accuracy.
- Meticulous attention to detail.
- Strong organizational skills with the ability to maintain focus on assigned tasks.
- High School Diploma or equivalent.
