Insurance Customer Support Specialist

1 week ago


Woodland Hills, California, United States Omar Soudani - State Farm Agent Full time
Job OverviewCompany Overview: Omar Soudani - State Farm Agent is a leading entity in the insurance sector, dedicated to providing outstanding service to our clients. We are looking for committed and customer-oriented individuals to fill the role of Customer Service Representative - State Farm Agent Team Member. Our environment fosters collaboration, professionalism, and continuous growth.

Position Summary:
As a Customer Service Representative - State Farm Agent Team Member, you will serve as a vital resource for our clients, delivering prompt and precise information while ensuring a satisfying customer journey. This position entails managing inquiries, resolving challenges, and offering assistance on various insurance-related topics. Your key responsibilities will encompass:
  • Timely responses to customer inquiries through phone, email, and live chat.
  • Providing insights regarding insurance policies, coverage specifics, and claims procedures.
  • Supporting clients with policy modifications, updates, and renewals.
  • Investigating and addressing customer concerns with empathy and professionalism.
  • Cooperating with other departments to guarantee thorough customer assistance.
  • Keeping accurate and current customer records.
Qualifications:
  • Outstanding communication and interpersonal abilities.
  • Prior experience in customer service, ideally within the insurance field.
  • Detail-oriented with strong analytical skills.
  • Capability to manage difficult situations with empathy and professionalism.
  • Familiarity with insurance products and policies is advantageous.
  • Proficient in computer applications and customer relationship management (CRM) systems.
Requirements:
  • High school diploma or equivalent; a college degree is beneficial.
  • Understanding of insurance regulations and industry standards (training will be provided).
  • Ability to thrive in a fast-paced work setting.
  • Strong organizational and time-management capabilities.
  • Willingness to engage in ongoing training and professional development.
Benefits: We provide a competitive compensation package, which includes a base salary along with opportunities for performance-based incentives. Our extensive benefits package encompasses health insurance, retirement plans, and pathways for career advancement within the organization.

Application Process:
For more information about our company, please review our website. If you believe this opportunity aligns with your career aspirations in the insurance field, we look forward to hearing from you.

Omar Soudani State Farm Agency is an equal opportunity employer and welcomes applications from individuals of diverse backgrounds.

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