Front Desk Representative

1 month ago


Longview, Texas, United States Healthcare Express Full time
Key Responsibilities

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Representative. In this role, you will be responsible for providing exceptional patient service, answering phone calls, and maintaining accurate records.

Key Responsibilities:

  • Greet patients and verify their information
  • Provide assistance and answer phone calls
  • Maintain accurate payment records and ensure clinic forms are replenished
  • Verify insurance and maintain confidentiality in line with HIPAA regulations
  • Address patient concerns in a timely manner and work professionally with patients and medical staff

Requirements:

  • Strong organizational skills and attention to detail
  • Effective communication and customer service skills
  • Familiarity with clinical office operations and basic computer systems

About Us:

HealthCARE Express operates 16 urgent care facilities, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana. We pride ourselves on a fun work environment and encourage personal development.

Training:

All new hires must attend a 5-day training session in Texarkana, TX, as part of the onboarding process.



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