Hospitality Service Representative
2 months ago
Job Overview:
An exciting opportunity awaits for a Guest Service Agent position at Hampton Inn & Suites. In this role, you will play a crucial part in ensuring a welcoming atmosphere for guests while adhering to our brand standards and commitment to sustainability.
Career Advancement Opportunities:
Potential growth into roles such as Front Desk Supervisor or Sales Coordinator, leading to positions like Front Office Manager or Sales Manager.
Primary Responsibilities:
- Greet guests with warmth and provide assistance as needed
- Facilitate the check-in process and allocate rooms
- Process payments and verify credit information
- Manage bookings and confirmations efficiently
- Respond promptly to guest inquiries and requests
- Address and resolve any guest issues or complaints
- Ensure the security of guest belongings
- Conduct bookkeeping tasks and audits as required
- Focus on enhancing guest satisfaction metrics
- Comply with sustainability practices
- Adhere to safety protocols and standards
- Assist in the breakfast area and with luggage as necessary
- Ensure overall guest satisfaction throughout their stay
- Complete additional tasks as assigned by management
Qualifications:
- High School diploma or equivalent required
- Prior experience in customer service is essential
- Familiarity with Property Management Systems (PMS) is preferred
Work Environment:
- Flexible work schedule, including weekends and holidays
- Physical demands may include standing for extended periods, lifting up to 25 pounds, bending, and reaching
About Hampton Inn & Suites:
Hampton Inn & Suites is dedicated to fostering diversity and providing equal opportunities. We pride ourselves on excellence and a committed team that strives to deliver outstanding service.
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