Hospitality Service Representative

2 months ago


Longview, Texas, United States Hampton Inn & Suites Full time

Job Overview:

An exciting opportunity awaits for a Guest Service Agent position at Hampton Inn & Suites. In this role, you will play a crucial part in ensuring a welcoming atmosphere for guests while adhering to our brand standards and commitment to sustainability.

Career Advancement Opportunities:

Potential growth into roles such as Front Desk Supervisor or Sales Coordinator, leading to positions like Front Office Manager or Sales Manager.

Primary Responsibilities:

  • Greet guests with warmth and provide assistance as needed
  • Facilitate the check-in process and allocate rooms
  • Process payments and verify credit information
  • Manage bookings and confirmations efficiently
  • Respond promptly to guest inquiries and requests
  • Address and resolve any guest issues or complaints
  • Ensure the security of guest belongings
  • Conduct bookkeeping tasks and audits as required
  • Focus on enhancing guest satisfaction metrics
  • Comply with sustainability practices
  • Adhere to safety protocols and standards
  • Assist in the breakfast area and with luggage as necessary
  • Ensure overall guest satisfaction throughout their stay
  • Complete additional tasks as assigned by management

Qualifications:

  • High School diploma or equivalent required
  • Prior experience in customer service is essential
  • Familiarity with Property Management Systems (PMS) is preferred

Work Environment:

  • Flexible work schedule, including weekends and holidays
  • Physical demands may include standing for extended periods, lifting up to 25 pounds, bending, and reaching

About Hampton Inn & Suites:

Hampton Inn & Suites is dedicated to fostering diversity and providing equal opportunities. We pride ourselves on excellence and a committed team that strives to deliver outstanding service.



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