Assistant Retreat Director

3 days ago


Austin, Texas, United States Massage Heights - Austin Full time

Job Title: Assistant Retreat Director - Austin

About the Role

We are seeking a highly motivated and results-driven Assistant Retreat Director to join our team at Massage Heights - Austin. As a key member of our management team, you will be responsible for assisting the Retreat Director in ensuring exceptional guest service and team member culture and satisfaction.

Salary: $40,000 - $55,000 per year, depending on experience

Job Description

The ideal candidate will have a minimum of 1 year of sales or retail management experience and possess strong leadership, organization, communication, and interpersonal skills. You will be responsible for assisting the Retreat Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities:

  • Assist with recruitment, hiring, training, developing and retaining employees
  • Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
  • Manage team member schedules to ensure proper execution of daily operations
  • Collaborate with the Spa Director to set individual team member and overall Retreat goals
  • Create an environment that is passionate about providing awesome guest service
  • Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications:

  • Minimum 1 year of sales or retail management experience
  • Self-starter mentality with leadership, organization, communication, and interpersonal skills
  • Experience in training, coaching, and conflict resolution with employees
  • Working knowledge of computers and standard software
  • Basic business math skills

Preferred Qualifications:

  • Hands-on experience with Zenoti or similar spa POS software systems
  • Understanding of spa environment and massage and skincare services
  • Experience working in a franchise model


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