Dental Treatment Coordinator
4 weeks ago
Smile Design Studio is seeking a detail-oriented and compassionate Treatment Coordinator to provide exceptional patient care in our Phoenix, AZ office. Our practice is dedicated to delivering outstanding dental care in a friendly and comfortable atmosphere.
Key Responsibilities:
- Research and prepare estimates for treatment plans prior to discussing financial arrangements with patients.
- Study frequently used insurance plans to understand nuances and communicate effectively with patients.
- Process and submit insurance claims daily, ensuring timely payment.
- Provide predetermination documentation to patients, schedule treatment, and obtain signed financial agreements.
- Monitor payments, prepare daily financial statements, and maintain an effective collection system.
- Educate patients on insurance, their responsibilities, and basic terminology.
- Maintain a delayed treatment pipeline to convert initial 'no's to 'yes's.
- Debrief and handoff patients to the front desk, ensuring a smooth consultation process.
- Ask patients for referrals and provide business cards, highlighting quality care as the best marketing strategy.
- Secure firm commitments to schedule treatment once financial agreements are in place.
Requirements:
- Previous experience as a Treatment Coordinator is required.
- At least 24 years of dental experience.
- Previous experience with Dentrix is strongly preferred.
- Strong relationship-building, influencing, and negotiation skills.
- Proficiency in computer skills, including practice management software.
- Familiarity with dental insurance protocols and ADA codes.
- Teamwork, leadership, and marketing skills.
- Excellent math skills, attention to detail, and ability to work independently.
Remote Work:
No
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