Dental Treatment Coordinator

2 weeks ago


Phoenix, Arizona, United States ZIA Full time
About the Job

We are seeking a highly skilled and compassionate Treatment Coordinator to join our team at ZIA. As a key member of our dental practice, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our office.

Key Responsibilities:
  • Research and analyze insurance benefits to provide accurate estimates for patients
  • Develop a deep understanding of frequently used insurance plans to effectively communicate with patients
  • Process and submit insurance claims daily, ensuring timely payment and minimizing delays
  • Prepare and send necessary documentation to insurance companies, including x-rays, charting, and narratives
  • Provide patients with insurance predetermination documentation, facilitate financial arrangements, and schedule treatment
  • Obtain signed financial agreements, specify payment terms, and monitor payments
  • Prepare and deliver daily financial statements to management
  • Implement an effective collection system, utilizing phone calls, letters, and online opportunities
  • Monitor and follow up on outstanding claims, ensuring timely resolution
  • Send accounts to final collection steps, leveraging online tools for automatic bill pay
  • Educate patients on insurance, their responsibilities, and basic dental terminology
  • Maintain a delayed treatment pipeline, enabling patients to reconsider treatment options
  • Debrief and hand-off patients to the front desk, ensuring seamless communication and patient accountability
  • Encourage patient referrals and distribute business cards, highlighting the importance of quality care
  • Secure firm commitments for scheduled treatment and express gratitude to patients who make a positive impact on the office
Requirements:
  • Previous experience as a treatment coordinator is essential
  • At least 2-4 years of dental experience, with a strong understanding of dental insurance protocols and ADA codes
  • Previous experience with Dentrix is highly desirable
  • Excellent relationship-building, influencing, and negotiation skills
  • Proficiency in computer skills, including practice management software
  • Strong teamwork and leadership abilities, with a keen understanding of office philosophy and systems
  • Exceptional math skills, attention to detail, and ability to work independently
  • Superb verbal communication skills, with the ability to effectively interact with patients, insurance companies, and third-party vendors


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