Dental Treatment Coordinator
2 weeks ago
We are seeking a highly skilled and compassionate Treatment Coordinator to join our team at ZIA. As a key member of our dental practice, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our office.
Key Responsibilities:- Research and analyze insurance benefits to provide accurate estimates for patients
- Develop a deep understanding of frequently used insurance plans to effectively communicate with patients
- Process and submit insurance claims daily, ensuring timely payment and minimizing delays
- Prepare and send necessary documentation to insurance companies, including x-rays, charting, and narratives
- Provide patients with insurance predetermination documentation, facilitate financial arrangements, and schedule treatment
- Obtain signed financial agreements, specify payment terms, and monitor payments
- Prepare and deliver daily financial statements to management
- Implement an effective collection system, utilizing phone calls, letters, and online opportunities
- Monitor and follow up on outstanding claims, ensuring timely resolution
- Send accounts to final collection steps, leveraging online tools for automatic bill pay
- Educate patients on insurance, their responsibilities, and basic dental terminology
- Maintain a delayed treatment pipeline, enabling patients to reconsider treatment options
- Debrief and hand-off patients to the front desk, ensuring seamless communication and patient accountability
- Encourage patient referrals and distribute business cards, highlighting the importance of quality care
- Secure firm commitments for scheduled treatment and express gratitude to patients who make a positive impact on the office
- Previous experience as a treatment coordinator is essential
- At least 2-4 years of dental experience, with a strong understanding of dental insurance protocols and ADA codes
- Previous experience with Dentrix is highly desirable
- Excellent relationship-building, influencing, and negotiation skills
- Proficiency in computer skills, including practice management software
- Strong teamwork and leadership abilities, with a keen understanding of office philosophy and systems
- Exceptional math skills, attention to detail, and ability to work independently
- Superb verbal communication skills, with the ability to effectively interact with patients, insurance companies, and third-party vendors
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