Patient Account Representative II

7 days ago


Memphis, Tennessee, United States Regional One Health Full time
Job Summary

We are seeking a highly skilled Patient Account Representative II to join our team at Regional One Health. As a key member of our Patient Financial Services department, you will be responsible for ensuring the accurate and timely processing of patient accounts related to billing, collections, and reimbursements.

Key Responsibilities
  • Process patient accounts in accordance with PFS standards, policies, and procedures.
  • Make collection calls to obtain required completion rates.
  • Ensure data and codes are not changed on claims prior to submission.
  • Gather all necessary information to process patient claims.
  • Meet daily productivity standards, billing, and re-billing files.
  • Review erroneous claims and research commercial guidelines to ensure corrections, adjustments, and proper modifications.
  • Respond to patient and insurance company complaints, correspondence, inquiries, and requests for information.
  • Work collaboratively with the team to maintain an even workload distribution.
Requirements
  • High School Diploma or equivalent required.
  • Minimum 2 years of experience in facility reimbursement, hospital billing, insurance collection, hospital payment validation, and reimbursement verification.
  • At least 1 year of experience in general hospital accounts receivable knowledge.
Physical Demands
  • Standing: Occasionally.
  • Walking: Occasionally.
  • Sitting: Constantly.
  • Lifting: Rarely.
  • Carrying: Rarely.
  • Pushing: Rarely.
  • Pulling: Rarely.
  • Climbing: Rarely.
  • Balancing: Rarely.
  • Stooping: Rarely.
  • Kneeling: Rarely.
  • Crouching: Rarely.
  • Crawling: Rarely.
  • Reaching: Rarely.
  • Handling: Occasionally.
  • Grasping: Occasionally.
  • Feeling: Rarely.
  • Talking: Constantly.
  • Hearing: Constantly.
  • Repetitive Motions: Frequently.
  • Eye/Hand/Foot Coordination: Frequently.


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