Customer Service Support Specialist
3 weeks ago
Job Summary
Innova Solutions is seeking a highly skilled Customer Service Support Analyst to join our team. As a Customer Service Support Analyst, you will be responsible for providing exceptional customer service to our clients, handling inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Establish and maintain effective relationships with clients to deliver world-class service.
- Handle inquiries by phone and cases related to Insurance Licensing, Order Desk, and Policy Services.
- Utilize online resources and tools to provide information and resolve issues while following established guidelines for service quality and one-call resolution.
- Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
- Meet team and department service goals established by management.
Requirements
- Minimum 2 years' experience with at least 6-12 months experience in a call center or with phone interactions.
- Excellent listening and written and verbal communication skills.
- Desire to learn the insurance operations business and invest time and experience to develop expertise.
- Ability to learn quickly and apply knowledge to new situations.
- Ability to establish and maintain positive client relationships.
- Ability to diagnose and solve problems creatively.
- Ability to recognize and diffuse potential issues and/or difficult interactions.
- Ability to multitask.
What We Offer
- Competitive pay rate of $20.00 - $21.00 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.
About Innova Solutions
Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional service to our clients and providing opportunities for growth and development to our employees.
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