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Guest Services Representative

2 months ago

Irving, Texas, United States Extended Stay America Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Guest Services: Assist guests with check-in, check-out, and any other requests or concerns they may have.
  • Front Desk Operations: Manage the front desk area, including handling phone calls, responding to guest inquiries, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a positive guest experience.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Customer Service Experience: Preferred.
  • Ability to Work in a Fast-Paced Environment: Essential.
  • Excellent Communication and Interpersonal Skills: Required.
What We Offer
  • Competitive Pay and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: We are committed to helping our employees grow and develop their careers.
  • A Positive and Supportive Work Environment: We strive to create a positive and supportive work environment that encourages collaboration and teamwork.