Senior Operations Manager

2 days ago


Clarksville, Indiana, United States Massage Envy Full time
{"title": "Senior General Manager", "description": "Overview

At Massage Envy, we believe that people are the heart of what we do. We center our work on relationships and mutual cooperation, putting the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.

Responsibilities
  • Understand, believe in, and uphold Massage Envy's Mission, Vision, and Values
  • Ensure locations are performing and have a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
  • Monitor staffing levels across all departments and ensure all positions are staffed appropriately
  • Coach, develop, and retrain underperformers in sales and service expectations
  • Ensure all licensure, training, and documentation are current in accordance with state/federal/franchisor/company regulations
  • Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
  • Continuously train teams on soft skills, business acumen, and metrics to strive for professional development
  • Facilitate the resolution of customer service issues while identifying and addressing systemic opportunities throughout the organization
  • Promote and implement new products, services, and initiatives
  • Responsible for locations' payroll entry and inventory management
  • Review payroll, inventory, and applicable reports to audit for errors and address profitability-related opportunities
  • Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
Benefits
  • Compensation that includes base salary, generous commissions, and bonus opportunities
  • Excellent Medical Plans
  • Dental & Vision Insurance
  • Paid Time Off
  • Comprehensive 401k package
  • 40% discount on products
  • Employee Referral Bonuses
  • Free massage/skincare services monthly
  • Salary based on experience
Requirements
  • Multi-Unit Management experience
  • Strong analytical, leadership, and communications skills
  • Comprehensive understanding of Profit & Loss statements
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Strong communication and people skills
Locations

Clarksville, IL - 1025 Veterans Pkwy, Clarksville, IN and Springhurst, KY - 3563 Springhurst Blvd Ste 29, Louisville, KY

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

", "lang_code": "en"}

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