Customer Service Representative
3 days ago
We are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a first point of contact with our customers, you will be responsible for delivering a memorable experience through every interaction.
Key Responsibilities- Welcome in-shop customers and resolve customer concerns efficiently, often finding creative solutions.
- Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and more.
- Confirm and complete work order information, including insurance verification and additional parts.
- Process administrative tasks such as buyouts, invoices, and credit memos.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- High School Diploma/GED/Equivalent required.
- 1-3 years of telephone operations or business administration experience.
- Ability to provide world-class customer service in a fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
- Competitive weekly base pay starting at $18.50/hour.
- A benefits package valued at more than $10k, including a 401(k) plan with company matching and medical coverage plans.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources needed to be successful.
Safelite welcomes everyone and values our diverse workforce and suppliers. We are an equal opportunity employer and proud to offer a fulfilling career and a life outside of work.
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Customer Service Representative
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Customer Service Representative
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