Customer Service Representative

2 weeks ago


Sequim, Washington, United States Safelite Full time

The Customer Advocate is a vital role at Safelite, serving as the first point of contact for our customers. This position requires a high level of organization, energy, and professionalism to deliver exceptional experiences during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $18.50/hour.
  • A comprehensive benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans tailored to individual needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the necessary tools and resources for success.
  • View all our health, wealth, and life offerings at .

What You'll Do

  • Welcome in-shop customers and resolve customer concerns efficiently, often finding creative solutions.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Ensure seamless operations by confirming and completing work order information, including insurance verification, additional parts, and missing details.
  • Excel at administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • Perform other duties as assigned.

What You'll Need

  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

#LI-RECRUITERTAG



  • Sequim, Washington, United States Waste Connections Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.About the RoleThis is a full-time...


  • Sequim, Washington, United States Waste Connections Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.Key Responsibilities:Respond to customer...


  • Sequim, Washington, United States Waste Connections Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Waste Connections. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.Key ResponsibilitiesRespond to customer inquiries and...


  • Sequim, Washington, United States Home Depot Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide fast, friendly, and...


  • Sequim, Washington, United States Ourfirstfed Full time

    {"title": "Customer Service Float", "description": "**About Ourfirstfed**We are a local community bank on an exciting growth trajectory with 15 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities.**Our Values**We believe in creating a...


  • Sequim, Washington, United States Ourfirstfed Full time

    About OurfirstfedWe are a local community bank on an exciting growth trajectory with 15 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities.Our ValuesWe believe in the following values:Optimism: We are positive and decisive. We believe the...


  • Sequim, Washington, United States Sportsman's Warehouse Full time

    Job Summary:Sportsman's Warehouse is seeking a highly motivated and customer-focused Cashier/Customer Service Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales, and maintaining a clean and organized store environment.Key Responsibilities:Customer Service:...


  • Sequim, Washington, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in resolving customer disputes and ensuring seamless service delivery.Key Responsibilities:Collaborate with internal departments to resolve customer...


  • Sequim, Washington, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Collaborate with internal departments to resolve customer disputes and...


  • Sequim, Washington, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience during every interaction with our customers.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and...


  • Sequim, Washington, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a first point of contact with our customers, you will be responsible for delivering a memorable experience through every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns efficiently, often finding creative...


  • Sequim, Washington, United States Safelite Full time

    The Customer Advocate role at Safelite is a dynamic position that requires a professional with excellent communication skills to deliver a memorable experience for our customers. From managing administrative tasks to greeting customers in person, this organized and energetic individual will be responsible for ensuring a seamless interaction.What You'll GetA...


  • Sequim, Washington, United States Jobs for Humanity Full time

    {"title": "Customer Advocate", "description": "At Jobs for Humanity, we're collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals from all walks of life.As a Customer Advocate, you'll be one of Safelite's first impressions with our customers. You'll manage administrative processes, scheduling, work orders, and...


  • Sequim, Washington, United States Safelite Group, Inc. Full time

    About the RoleWe are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience during every interaction with our customers.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and...


  • Sequim, Washington, United States Frontier Dermatology Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Frontier Dermatology. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing front office operations, and ensuring a smooth patient...


  • Sequim, Washington, United States Wells Fargo Bank Full time

    About this RoleWells Fargo Bank is seeking a highly skilled and customer-focused Roving Personal Banker to join our team. As a Roving Personal Banker, you will provide exceptional customer service and support to customers across various branch locations within a specific geography.Key ResponsibilitiesProvide support to customers across multiple branch...


  • Sequim, Washington, United States Wells Fargo Bank Full time

    About this RoleWe are seeking an Associate Roving Personal Banker (SAFE) to join our National Branch Network as part of the Consumer, Small & Business Banking division.Key ResponsibilitiesProvide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacanciesBe flexible...


  • Sequim, Washington, United States Walmart Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Team Member. As a key member of our sales floor team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer...


  • Sequim, Washington, United States Walmart Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Team Member. As a key member of our sales floor team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...


  • Sequim, Washington, United States Walmart Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Team Member. As a key member of our sales floor team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...