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Customer Service Representative
2 months ago
**About Ourfirstfed**
We are a local community bank on an exciting growth trajectory with 15 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities.
**Our Values**
We believe in creating a positive and inclusive work environment where our employees can thrive. Our values are at the heart of everything we do, and we are looking for individuals who share our passion for:
• Optimism: We are positive and decisive, believing the future will be better than the past.
• Initiative: We are self-starters and find innovative solutions, taking action for good.
• Respect: We include individuals from diverse backgrounds and with different perspectives, honoring and serving others.
• Growth: We learn and adapt, continually improving and growing as individuals and as a team.
• Ownership: We are invested in our endeavors, accountable and responsible for our actions and decisions.
**The Role**
We are seeking a Customer Service Float to join our team. As a Float, you will work in different bank locations around Clallam County, including Port Angeles and Sequim, with occasional trips to Forks and Port Townsend. You will also work at times in our Customer Service Center in Port Angeles.
**Responsibilities**
• Create an exceptional customer experience, helping customers with banking transactions through multiple channels.
• Learn about all our different banking products and services, telling customers about new products that may help them and referring them to partners in the bank.
• Handle and balance cash tills, trusting our Floats to create great first impressions with customers.
• Work collaboratively with multiple teams, providing excellent customer service and support.
**Requirements**
• High School or better.
• 1 year of teller or cash handling experience in a busy retail environment, requiring math skills to pay and receive cash to customers.
• Valid Driver's License and reliable transportation, as Floats work in different branches at different times.
**What We Offer**
We provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and supportive work environment.
**Equal Opportunity Employer**
We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone can thrive.
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