Customer Experience Specialist
3 weeks ago
IntelliPro Group Inc. is a global leader in talent acquisition and HR solutions, dedicated to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships.
About the RoleWe are seeking an experienced Customer Experience Specialist to join our team in Dallas, Houston, or Orlando. The successful candidate will play a critical role in ensuring the smooth integration of new customers into our products and services.
The ideal candidate will possess excellent communication skills, project management expertise, and a passion for delivering exceptional customer experiences. This role requires autonomy under the guidance of the Onboarding Manager to meet monthly activation goals.
Key Responsibilities- Design and implement onboarding processes while keeping customers informed about progress and next steps.
- Coordinate with cross-functional teams to ensure seamless onboarding experiences.
- Manage project timelines, track progress, and report outcomes.
- Gather feedback to continuously improve products and processes.
To be successful in this role, you will need:
- Bachelor's degree required.
- 3+ years of experience in customer satisfaction or business operations roles (e.g., Restaurant GM).
- 1+ years of experience using POS software in the service industry.
- Proven experience in customer onboarding, training, or customer success.
- Excellent communication, organizational, and interpersonal skills in both English and Mandarin.
- Ability to work independently, prioritize competing tasks, and adapt in a dynamic environment.
- Competitive salary: $55,000 - $65,000 per year.
- Flexible Work Arrangements: Flexible hours and locations.
- Dynamic Work Culture: A start-up environment with openness, inclusiveness, and growth opportunities.
- Career Development: Mentor program and opportunities for growth.
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