Parking Operations Manager

14 hours ago

Reston, Virginia, United States Comstock Companies Full time
Parking Operations Manager

The Parking Operations Manager is responsible for the day-to-day operations of a complex parking site with multiple employees. This includes ensuring that sites are maintained properly, and the company's safety procedures are being observed at all times. The ideal candidate will have a high school degree and one to two years' experience in a service or related industry, with a strong ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.

Key Responsibilities
  • Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
  • Exhibit a friendly, helpful, and courteous attitude towards customers and employees
  • Provide the company's standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
  • Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
  • Determine the need for maintenance and/or repairs and forward to the Property Manager
  • Complete daily activity reports for facility; responsible for completion of accident report
  • Report to work on time
  • Notify management of any situation that needs attention
  • Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
  • Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
  • Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
  • Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual
  • Responsible for resolving customer concerns that are escalated to his/her attention by the facility's front-line associates
  • Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
  • Complete small cleaning or maintenance tasks according to the company's maintenance checklists
  • Fill in for front line associates during their absences
  • Perform other duties as assigned

Qualifications

  • A high school degree is required
  • One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
  • Ability to work weekends required
  • Ability to perform basic math calculations
  • Ability to read and comprehend verbal instructions and written correspondence
  • Ability to communicate effectively both verbally and through written correspondence
  • Have and maintain a valid driver's license
  • Ability to safely drive a standard or automatic transmission vehicle
  • Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
  • Ability to provide customer resolution in a professional and friendly manner
  • Must be highly credible and trustworthy, and operate with high degree of integrity
  • Must hold oneself and others accountable and strive for a high level of excellence
  • Must have a positive, can-do attitude and be able to fuel growth and innovation
  • Must be customer-focused and results-oriented
  • Must want to continuously learn and develop
  • Exceptional oral and written communication, active listening, and organizational skills
  • Ability to establish strong working relationships with others in team setting
  • Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
  • Self-directed and able to work independently, with minimal supervision

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