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Customer Service Representative

2 months ago

Albuquerque, New Mexico, United States NORC Albuquerque Full time

NORC Albuquerque is seeking highly motivated and detail-oriented individuals to work as Customer Service Representatives on important studies to obtain information on issues such as cost and access to healthcare and the impact of higher education on the labor force.

As a Customer Service Representative, you will play a significant role in collecting the data that drives our research. Your primary responsibilities will include screening and interviewing respondents over the phone to collect survey data.

Key Responsibilities:

  • Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
  • Administer survey using a pre-written script.
  • Record survey answers verbatim.
  • Maintain neutral and objective communication with respondents.

Requirements:

  • Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
  • Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
  • At least 18 years of age.
  • Legally authorized to work in the United States.

Benefits:

  • 403(b) Retirement Plan.
  • Paid sick leave.
  • Paid holidays.
  • Paid orientation and training.
  • Free counseling and referrals through NORC's Employee Assistance Program (EAP).
  • Discount programs – like travel and electronics.

About NORC:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions.

EEO Statement:

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.