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Front of House Supervisor

2 months ago

Atlanta, Georgia, United States Fogo de Chão Full time

Fogo de Chão is a renowned Brazilian steakhouse, or Churrascaria, with a legacy of nearly 40 years in expertly fire-roasting premium meats using the traditional Southern Brazilian cooking method known as churrasco. At Fogo, we pride ourselves on our exceptional service, complemented by our extraordinary team members.

It's a rewarding experience to be part of a company where individuals genuinely BELIEVE in their mission.

We are dedicated to fostering a culture of passion and customer-centricity.

Currently Seeking:
Assistant Manager for Front of House Operations

Key Responsibilities:

  • Guide and oversee restaurant staff members.
  • Recruit, nurture, and retain talented team members.
  • Utilize reservation systems to manage guest bookings and wait times effectively.
  • Ensure all staff possess valid food handler certifications.
  • Encourage a Culture of Recognition among team members.
  • Address guest satisfaction and resolve any concerns promptly.
  • Manage inventory, forecasting, and set operational targets.
  • Implement and promote EcoSure program initiatives.
  • Communicate and enforce safety policies and procedures.
  • Prioritize the safety of both guests and team members.
  • Ensure a memorable guest experience.
Essential Competencies:
  • Decisive Judgment: Make timely and confident decisions.
  • Adapting to Change: Adjust to evolving situations and reorganize tasks as necessary.
  • Planning & Organizing: Strategically organize and plan work to meet organizational needs.
  • Driving for Results: Inspire and challenge the team to achieve excellence.
  • Guest Service: Understand and exceed guest expectations.
  • Managing Others: Lead and direct team members to achieve goals.
  • Coaching & Developing Team Members: Mentor and provide constructive feedback to foster growth.
  • Resilience: Maintain high standards of quality in the restaurant.
  • Teamwork & Collaboration: Work effectively towards shared objectives.
  • Policies, Processes & Procedures: Adhere to organizational guidelines and encourage compliance among team members.
  • Functional Acumen: Possess the necessary skills and knowledge for effective job performance.
Qualifications:
  • 5 years of experience in restaurant operations, with 3 years of knowledge in churrasco and churrascaria cuisine preferred.
  • A High School Diploma or equivalent is required; a Bachelor's degree in hotel/restaurant management is a plus.
  • Proficient in food planning, preparation, purchasing, sanitation, and personnel management.
  • Occasional travel may be required.
Technical Skills:
  • Proficient in Microsoft Office (required).
  • Familiarity with Aloha Point of Sale, Hotschedules, Workday, GuestBridge, and MenuLink is preferred.
Physical Requirements:

The role involves frequently lifting and/or moving up to 25 pounds. A high level of endurance and mental acuity is essential for managing conflicts and navigating high-stress situations.

Fogo de Chão is an Equal Opportunity & E-Verify Employer.