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Call Center Director

2 months ago

Dallas, Texas, United States DaBella Full time
About the Role

We are seeking a highly skilled and experienced Call Center Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for the overall success and day-to-day operation of the Call Center.

Key Responsibilities
  • Ensure daily/monthly production targets are being met
  • Effectively manage department by coaching and developing leaders
  • Assist with the evaluation and training of call center employees
  • Prepare monthly performance evaluations of the Supervisor team
  • Work with Supervisors to implement directives and audit processes/programs
Requirements
  • At least 2 years of call center/sales experience
  • Proven experience in a leadership role, call center preferred
What We Offer
  • Competitive salary range: $85,000-$100,000 annually
  • Benefits package including medical, dental, and vision insurance, health savings account, company-sponsored life insurance, and more
  • Opportunities for professional development and growth
  • Relocation opportunities to other branches across the nation
About DaBella

DaBella is one of the fastest-growing home improvement companies in the United States, with 45 offices across 17 states. We are committed to transforming home improvement services across the country and are seeking talented individuals to join our team.