Player Services Representative

4 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time
Job Summary

We are seeking a highly skilled and detail-oriented Player Services Representative to join our team at Choctaw Resort Development Enterprise. As a key member of our Player Services team, you will be responsible for ensuring the timely and accurate reconciliation of bank and departmental documents, as well as providing exceptional customer service to our guests.

Key Responsibilities
  • Accurately account for casino cash bankroll reconciliation items
  • Verify even exchanges when there is a variance
  • Assist in performing the established duties of the front line Player Services Representative position as well as the Associate window, as needed or requested
  • Receive return check payments
  • Verify cashier close shift
  • Prepare and collect funds and documentation following all Internal Controls and Casino procedures
  • Prepare the daily bank deposits, which may consist of currency, checks, and/or coins
  • Knowledge of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations, as well as Company internal controls, policies and procedures
  • Promotes departmental and company-wide promotions continually
  • Verify that all Casino paperwork is properly prepared in accordance with the established Internal Control Standards
  • Promotes positive Guest Relations through prompt, courteous and efficient service
  • Assist other associates, as needed, with Player Services' related matters
  • Maintain a high degree of confidentiality in performing all aspects of their assigned responsibilities
  • Maintain a working knowledge and stay current with the general cage procedures, policies, and Title 31 regulations and be able to implement these regulations in his/her capacity as a Player Services Representative
  • Leads by setting a positive example to all Associates
  • Responsible for maintaining a consistent, regular attendance record
Requirements
  • 21 years of age or above
  • Gaming property - Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission
  • High School diploma or GED is required
  • One (1) year of directly related experience
  • Previous money handling experience is required (preferably in the field of banking)
  • Must score an 85% on the Basic Math Test and Data Entry Test with 3500 KPM
  • Must possess excellent communication, organizational, and analytical skills
Working Conditions

The work environment is usually moderate, with occasional loud noise levels when on the casino floor. The physical demands of this role include moderate physical ability, such as lifting or maneuvering at least 40 pounds, and standing, sitting, and walking for at least 100% of assigned shift.



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