Patient Access Coordinator

3 days ago


Toledo, Ohio, United States Bon Secours Mercy Health Full time
Job Title: Patient Access Specialist

At Bon Secours Mercy Health, we are dedicated to delivering exceptional patient care and improving health outcomes. Our hospitals and care sites are recognized for clinical and operational excellence.

The Patient Access Specialist plays a critical role in ensuring patient safety and identity protection. This position is responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently.

Key Responsibilities:

  • Provides excellent customer service and communication skills with patients, medical staff, and the general public
  • Must possess the ability to troubleshoot and resolve problems promptly
  • Performs registration and basic insurance verification, ensuring accurate patient identity for billing
  • Maintains the confidentiality of all patients' records and accounts
  • Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
  • Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
  • Other duties as assigned

Requirements:

  • High School Degree or GED
  • Associate Degree preferred but not required
  • Prior experience in patient registration/healthcare preferred but not required
  • Knowledge of medical terminology is preferred but not required

Benefits:

  • Comprehensive, affordable medical, dental, and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance with AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance

Bon Secours Mercy Health is an equal opportunity employer and welcomes applications from diverse candidates. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team.



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