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Support Services Aide
2 months ago
Role: Case Aide Worker
Organization: The Salvation Army Eastern Territory
Job Availability: Immediate
Work Schedule: Part-time hours available
Reporting Structure: Corps Commanding Officers
Compensation: $12.36 per hour, Non-exempt
The Salvation Army is actively seeking candidates and provides exceptional benefits for eligible employees, including:
- Generous annual paid time off encompassing holidays, vacation, and sick leave.
- Employer-sponsored Pension Plan (company contributions commence after one year of service)
- Access to supplemental insurance options such as Short Term Disability, AFLAC, and Voluntary Term Life
- Most importantly – a role with a meaningful purpose
Role Responsibilities: The Case Aide will assist the Corps Officers in their daily functions. This position is crucial to the operational success of the Corps and its mission in delivering services. The Case Aide should possess the ability to manage multiple tasks, work autonomously, and be open to learning Salvation Army Data Entry Systems (Service Pointe, NSS, etc.), while upholding strict confidentiality standards. Collaboration with colleagues, volunteers, and clients is essential, as is flexibility to adapt to the programming needs of the organization. The ideal candidate will be eager to learn and committed to their professional growth, while actively supporting the mission of The Salvation Army.
Key Duties- Respond to incoming calls and welcome visitors, providing necessary information and directing them to the appropriate staff or program.
- Coordinate appointments for individuals seeking assistance (Emergency Food, Legal Clinic, Pastoral Care).
- Maintain an up-to-date database of client referrals.
- Guide clients in accessing available city programs (e.g., Utility, Rental Assistance, Adult Rehabilitation Centers).
- Keep track of daily visitation at the Corps.
- Assist clients in completing necessary forms (Client Intake for emergency food, Holiday Assistance).
- Support the Corps Officers with camping initiatives, including recruitment, parent communication, chaperoning, database management, and fee collection.
- Compile and maintain client data, inputting statistics into both Service Point and the National Social Services System.
- Oversee the Emergency Food Pantry (ordering supplies as assigned, stocking shelves, ensuring cleanliness).
- Participate in staff meetings, training sessions, and workshops as assigned.
- Maintain knowledge of Salvation Army Corps operations.
- Ensure a tidy and organized workspace.
- Perform additional duties as required.
The responsibilities listed above are not exhaustive, and the candidate may be expected to undertake tasks within the scope of the position.
Qualifications- High School Diploma or equivalent; one year of relevant work experience.
- Strong verbal and written communication skills.
- Proficient in administrative office procedures and standard office equipment.
- Competent in Microsoft Office applications.
- Ability to interact professionally with diverse individuals.
- Valid driver's license with a clean driving record.
- As a Mandated Reporter, must provide proof of training on recognizing and reporting child abuse as per PA Act 153 of 2014 within 30 days of employment, with recurring training required every five years.
- Must meet Child Protection Clearances mandated by PA Act 153, including PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check.
- Must demonstrate an appreciation for and commitment to the mission of The Salvation Army.
Application Process: Interested candidates should submit their resume and cover letter detailing their qualifications.
All qualified applicants will be considered for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
The Salvation Army's Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible, and its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
