Customer Service Representative

1 week ago


Cedar Falls, Iowa, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.

Key Responsibilities:

  • Provide a positive member experience by greeting members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of our facility and respond to their questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of our club.
  • Qualifications/Requirements:
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability is a must.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

What We Offer:

  • Employee Recognition Program.
  • Advancement Opportunities.

At Planet Fitness, we are committed to providing a positive and supportive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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