Technical Operations Manager

2 days ago


Arlington, Virginia, United States SAIC (Science Applications Int.) Full time

SAIC (Science Applications Int.) is seeking a highly skilled Technical Operations Manager to lead Tier 0/1 Service Desk operations for our Digital and AI Team. As a trusted leader in cloud, digital engineering, data, and Artificial Intelligence, SAIC integrates emerging technology to modernize critical missions and enable national imperatives.

Key Responsibilities:
  • Perform high-level operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.
  • Coordinate and perform software installations and upgrades to operating systems and layered software packages.
  • Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
  • Continually monitor and tune multiple systems to achieve optimum performance levels.
Requirements:
  • Bachelor's degree and fourteen years of experience or Master's degree and twelve years of experience or PhD/JD and nine years of experience.
  • ITIL Certification
  • Excellent communication and customer service skills.
  • U.S. Citizenship and active secret clearance with the ability to obtain a TS/SCI.
Compensation:

The estimated annual salary for this role is $120,000 - $180,000 based on location and experience.



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