IT Operations Manager for DoD Tech Control
1 day ago
Dynamic V Solutions seeks an experienced IT Operations Manager to oversee the day-to-day operations of the Technical Control Facility Service Desk, supporting DISA JSP ETM in Arlington, VA.
Key Responsibilities- Manage the Technical Control Facility Service Desk, focusing on Pentagon Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF)
- Monitor Tech Control group email box for DISA ASI messages, coordinate with the ASI team, and process JSP ASI requests
- Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk
- Provide Tier-II Work Center support to receive and log trouble calls, track, resolve, and close trouble tickets according to JSP guidelines
- Bachelor's Degree in a related field
- Minimum 5 years experience with help desk support and operations in a DoD IT environment
- Minimum 5 years experience providing day-to-day customer support, including responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests
- Active TS/SCI Clearance
$27.55 - $38.39 per hour
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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