Director of IT Leadership

7 days ago

Lehi, Utah, United States Pattern Full time
Job Description

Are you passionate about driving innovation and excellence in IT service delivery? Do you have a proven track record of leading high-performing teams and implementing strategic solutions? We're seeking a talented Director of IT to join our team at Pattern, a leading e-commerce acceleration platform.

About the Role

We're looking for a seasoned IT leader to oversee our global IT operations, ensuring high-quality service delivery and performance. As a Director of IT, you'll be responsible for developing and implementing corporate IT policies, managing and measuring the performance of the IT team, and providing leadership in utilizing Microsoft and Google cloud platforms.

Key Responsibilities

  • Lead and oversee a global IT organization, ensuring high-quality service delivery and performance for a team of nearly 20 IT professionals across multiple locations.
  • Develop and implement corporate IT policies, including security protocols, identity management, and best practices for service request handling.
  • Manage and measure the performance of the IT team, with a focus on internal IT metrics.
  • Provide leadership in utilizing Microsoft and Google cloud platforms, including Azure and Google Stack, to drive IT initiatives.
  • Ensure seamless handling of service requests and IT solutions, empowering the team to develop, take ownership of, and implement efficient solutions with a focus on speed and customer satisfaction.

Requirements

  • Minimum of 7 years of experience leading IT teams, with proven success managing a team of at least 15+ professionals in a global organization.
  • Expertise in establishing and implementing corporate IT policies, including security, identity management, and service request processes.
  • Strong experience with Microsoft and Google cloud platforms, including Azure and Google Stack, with the ability to drive adoption and implementation of these technologies.
  • Demonstrated ability to manage and measure IT service performance, ensuring high-quality, "white glove" service delivery to internal stakeholders.
  • Proven track record of successfully navigating and optimizing complex IT operations.

What We Offer

At Pattern, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals who share our values.

How to Apply

If you're a motivated and experienced IT leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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