Alexander McQueen Client Advisor

3 days ago


Atlanta, Georgia, United States Alexander McQ Trading Full time
About the Role

We are seeking a highly motivated and experienced Client Advisor to join our team at Alexander McQ Trading. As a Client Advisor, you will be responsible for providing exceptional customer service and creating a memorable luxury shopping experience for our clients.

Key Responsibilities
  • Provide personalized service to clients, exceeding their needs and expectations
  • Develop and maintain strong relationships with clients, understanding their preferences and needs
  • Proactively identify and seize cross-selling opportunities, utilizing all product categories available in the store
  • Engage with clients on general trends in the fashion world and developments in the luxury market, showcasing passion for fashion and luxury products
  • Drive sales and revenue growth, exceeding individual financial targets and contributing to the success of the entire store
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed
  • Maintain a continual learning mindset, actively seeking and embracing feedback from colleagues and management
  • Ensure shop floor standards and product levels are maintained, in line with company policies and procedures
  • Participate in clienteling initiatives to strengthen client loyalty
  • Adhere to company grooming standards and policies
  • Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities
Requirements
  • Demonstrate the desired Alexander McQueen behaviors
  • Proven experience in a similar role within fashion retail companies or customer service-related fields
  • Proven ability to drive and exceed individual and store KPIs
  • Possess genuine interest in fashion and follows industry trends/news
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Client-centric approach and entrepreneurial spirit
  • Ability to work in a fast-moving and dynamic environment
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM
  • Ability to be mobile for extended periods of time
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis


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