Helpdesk Operations Expert
3 weeks ago
Job Description:
The Helpdesk Operations Expert will be responsible for providing technical support and assistance to our clients across the United States. This role requires excellent communication and problem-solving skills, as well as a strong understanding of IT systems and networks.
Key Responsibilities:
- Manage and maintain the integrity of our network infrastructure.
- Perform routine maintenance and troubleshooting tasks to ensure seamless operation.
- Collaborate with cross-functional teams to resolve technical issues and improve overall performance.
- Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency and productivity.
- Stay up-to-date with the latest technologies and trends to provide cutting-edge support.
Requirements:
- 1–3 years of experience in a helpdesk or technical support role.
- Proficiency in Microsoft Office 365 and SharePoint.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Familiarity with IT security measures and threat detection strategies.
Salary Range:
$75,000 - $95,000 per year, depending on experience.
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