Optical Equipment Specialist

2 weeks ago

Brooklyn Park, Minnesota, United States LUXOTTICA OF AMERICA INC Full time

Requisition ID:852994 Position:
Full-

Time Total Rewards:

At LUXOTTICA OF AMERICA INC, we pride ourselves on over 30 years of expertise in delivering exceptional service to our clients. Our profound understanding of back side coating systems is integral to the lens production process, ensuring quality and performance.

Our dedicated teams empower businesses by providing top-tier coatings and machinery within the industry.

GENERAL FUNCTION In this role, you will be responsible for coordinating the delivery, installation, and on-site training for new machinery. You will also provide on-site repairs, troubleshooting assistance, new equipment validation, and manage shipping and other operational activities.

MAJOR DUTIES AND RESPONSIBILITIES

  • Deliver diagnostics and customer support through telephone and email, maintaining a high standard of professionalism and service.
  • Comprehend all facets of machinery design and operation, including mechanical, electrical, and pneumatic systems.
  • Understand the chemistry application processes and interactions related to our coating solutions.
  • Conduct on-site field service repairs to support our products at customer locations, including lab procedures such as tinting, surfacing issues, and cleaning processes.
  • Oversee the delivery, installation, and training of new equipment at customer sites.
  • Complete service reports that detail machine service, process modifications, and training conducted during customer visits.
  • Prepare equipment for customer use and ensure its proper operation through thorough testing.
  • Schedule customer visits or repairs while adhering to travel expense guidelines.
  • Repair and refurbish used equipment and fulfill other shop responsibilities.
  • Participate in optical trade shows, demonstrating products and providing valuable information.
  • Continuously assess and enhance processes to streamline tasks, eliminate non-value-added activities, and reduce costs.
  • Maintain a clean, organized, and safe work environment.
  • Adhere to company and manufacturer policies, ensuring compliance with attendance and safety regulations, while safeguarding proprietary and HIPAA-protected information.
  • Assist colleagues as needed to ensure timely completion of work and maintain a balanced workload.
  • Collaborate effectively with coworkers, demonstrating a positive attitude.
  • Deliver a satisfactory quantity and quality of work within required timelines.
  • Provide appropriate training, guidance, and technical support to less experienced team members.
  • Attend in-house or sponsored training sessions as necessary.
  • Perform additional duties as assigned.

This position may involve exposure to hazardous substances/chemicals, necessitating safety training. Regularly scheduled and unscheduled travel, including trips outside the lower 48 states, is required.

BASIC QUALIFICATIONS

  • High School diploma, GED, or equivalent work experience.
  • 4+ years of experience in a technical or mechanical role.
  • Strong aptitude in mechanical, electrical, and pneumatic systems.
  • Excellent communication skills with the ability to manage multiple projects simultaneously.
  • Ability to maintain a high level of direct interaction with customers, prioritizing their satisfaction.
  • Capability to lift and/or move over 60 pounds.
  • Specific vision abilities required for this role, including close vision and color vision.
  • Travel by automobile and airplane is necessary, including international travel.

PREFERRED QUALIFICATIONS

  • Experience and knowledge of ophthalmic laboratory operations is preferred.

Employee compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage requirements. In addition, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package.

Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

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